Program Manager

Job Description

•  Ensure updated content (service descriptions, pricing, visuals) in a timely and accurate manner.

• Coordinate and hand over promotional pricing and bundles for activation.- Track go-live timelines and support new product rollout communications.- Maintain and refresh service manuals or product decks for internal and external reference.

• Ensure SOPs are documented and shared.

• Coordinate the implementation of SLA changes, service delivery updates, and any partner-side limitations.

• Serve as the point of contact for routine updates, queries, and clarifications.

• Escalate and route questions to the correct departments (Marketing, Ops, Finance) when needed.

• Support documentation flow for tax, pricing, and service contracts, in coordination with Finance and Legal.

Qualifications and requirements

•  Fluent in English and Mandarin (written & spoken). "We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."

•  Strong attention to detail, particularly in pricing, product updates, and SLA compliance

• Comfortable coordinating across departments and cultures

• Proactive in following up, ensuring updates are delivered promptly

• Able to document and track updates using Excel, Word, and shared drives