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Program Manager

  • irene432
  • Jun 5
  • 1 min read

Job Description

  •  Ensure updated content (service descriptions, pricing, visuals) in a timely and accurate manner.

  • Coordinate and hand over promotional pricing and bundles for activation.- Track go-live timelines and support new product rollout communications.- Maintain and refresh service manuals or product decks for internal and external reference.

  • Ensure SOPs are documented and shared.

  • Coordinate the implementation of SLA changes, service delivery updates, and any partner-side limitations.

  • Serve as the point of contact for routine updates, queries, and clarifications.

  • Escalate and route questions to the correct departments (Marketing, Ops, Finance) when needed.

  • Support documentation flow for tax, pricing, and service contracts, in coordination with Finance and Legal.


Qualifications and requirements

  •  Fluent in English and Mandarin (written & spoken). "We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."

  •  Strong attention to detail, particularly in pricing, product updates, and SLA compliance

  • Comfortable coordinating across departments and cultures

  • Proactive in following up, ensuring updates are delivered promptly

  • Able to document and track updates using Excel, Word, and shared drives

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